Abstrait

Patients' satisfaction in Governmental Egyptian Emergency Departments

Noha Mohamed Rashed and Mohamed Amin Fakher

In the emergency department (ED), patients satisfaction is the main role of the ED staff nurses because they are the first contact in-hospital care. The picture is overall determined by the relationship between doctors or nurses and patients yet the contribution of nursing staff plays a major part (Aiken et al., 2012) The triage is the first place to sort the patient according to criticality and patients deal with hospital staff. Prompt service is essential for patients, possibly the primary factor determining their judgment. Positive or negative opinions of nursing triage can have an impression on patient satisfaction and determine whether or not he will return to a specific ED.